Frequently Asked Questions
At Your Home Triad Property Management, we want you to be an informed member of our family. So we compiled this list of commonly asked questions that hopefully will help you in your search for a rental property and a property management company. Please let us know if you have additional questions not covered here and we’ll do our best to help you.
We receive a good deal of phone calls every day. Many of these take a considerable amount of time so that we can give our full attention to the person calling. Because of that, you may call multiple times and not get a person on the line- we’re on the line helping another customer. Please feel free to leave a message and we’ll call you back just as soon as we are able. If you do not leave a message, we cannot call you back. If you do not have your voicemail set up, we will not be calling you multiple times to reach you. Please remember that we have invested a good deal of time and money on our website where we have attempted to answer as many questions as possible on our Frequently Asked Questions pages and we have owner and tenant portals where you can print reports, pay rent, and put in repair requests. And you can browse all of our available listings as well.
The website you are on has information on each property we have available.
To see one of our properties, you will need to request an appointment by filling out this form. Our associate will get in touch with you to schedule your showing by text. Keep in mind that right now in the midst of the COVID-19 Pandemic, we may not be showing in person but instead an associate may send you a virtual tour of the home.
Yes. Each of our residents will be required to have their own renters insurance for any belongings located or stored on one of our properties. Our owners have insurance for their properties but it does not cover tenant belongings in any way, so if anything catastrophic happens, you will not be covered.
Unless covered in the terms of your lease, each tenant is required to turn on and pay for their own utilities. Please refer to our Community Links page for contact information for your unit. Per the terms of the lease, the tenant is responsible and owners will turn off their utilities at their discretion once a tenant has taken possession.
Each adult planning to occupy the property must fill out an application. If there are adult dependents (student, etc.) we may ask for additional documentation.
If you are a student and will be receiving financial aid, we will try to work with you until your financial aid check comes in, but you will have to pay for the entire semester at that time. If you do not qualify, your parent may apply and rent the home with you as resident. Or you may pay rent in advance. If you need a co-signer, we will only accept co-signers who are residents of Guilford County. No, we will not accept co-signers from any other location. No, we will not make an exception for you.
You will need to make 3 times the monthly rent. And your income will need to be verifiable. In addition to my application, what other documents do you require? • Valid government-issued identification (driver’s license) • One month of pay stubs or other verification of your income • Proof of proper immigration status, if not a US citizen • Non-refundable application fee in the form of credit card, check, or money order No application will be processed until it is complete, including all documents and authorization forms. Additionally, no application is complete without payment in full of all application fees due.
Please visit our Apply for a Home page for more info on the application process.
You will need to have filled out an application, which will include a credit check and a nationwide background check. We will also verify your employment and verify your rental history with your two most recent landlords.
Unfortunately, if you have an eviction or anything related to a rental judgment on your credit, we will not be able to rent to you.
We process applications on a first-come, first-served basis. Each one is time stamped so we know what day and time it was completed. Any additional applications will be processed in order as they come in- if the first is not accepted, we move to the second, and then the third, and so on. When you go to complete an application the Findigs website will tell you if there is another app in play so you have the make the call. Application fees are non-refundable.
Typically, we can fully process your completed application within 2 business days. However, be advised that we cannot control the response time of your references/landlords and we do not control the mail. So we suggest you give anyone who we have to contact a heads-up that we’ll be getting in touch in order to expedite the process.
If you are approved for a home, you will receive a welcome letter, a lease, and all accompanying documents by email thru Docusign for you to digitally sign. You will then have 48 hours to sign the lease and pay your security deposit to secure your home. We only accept online payments for these items and those instructions will be contained in the email with your lease.
You are responsible for paying the security deposit within 48 hours of application acceptance. You will pay your first month or pro-rated rent before taking possession of your new home.
If the home is ready for move-in, usually within 48 hours. If it is in the middle of a turnover, the home may need repairs/cleaning/etc. prior to moving in so try to plan accordingly. We will have your home ready as soon as possible.
Typically, our lease is for one year- no more, no less. We cannot guarantee anything after the initial term but most people are offered the option to renew at the end of the first term. At the end of each term, you will be required to sign a new 1-year lease- we do not offer month-to-month tenancies.
No, we do not allow month to month leases.
Typically tenants are responsible for the following:
• Securing all utilities for the home, unless otherwise provided
• Lawn care, unless otherwise provided
• Changing the furnace/air conditioning filters regularly
• Minor repairs to your home, including, but not limited to, replacing light bulbs and clogged drains
• Changing the smoke and carbon monoxide detector batteries during tenancy
• Pest control
• Complying with all Homeowner Association Rules
• Following the terms of your lease.
You may also view a copy of the Maintenance Addendum for more information on what you may be responsible for.
Yes, we do. It can be paid online and you will receive instructions with your lease documents. Security deposit and monthly rent must be paid prior to moving in.
If you have a pet, there is a $250 refundable pet deposit that will also be required.
Unfortunately it is a security deposit, so we cannot. However, we do offer rent deposit insurance throught Rhino- please visit their website for more info: https://www.sayrhino.com/products/security-deposit-insurance
Security deposits are held in our trust account at Truist in accordance with NC General Statute 42, Article 6- Tenant Security Deposit Act.
Rent payments are due on the 1st of the month. Any payment received after midnight on the 4th of the month will be considered late and will be charged a late fee equal to 5% of the total rent. Any rental payments received after the 4th of the month must be in the form of a certified check or money order. If you mail your payment, it must be mailed early enough to be received in our office by the 4th of the month. We are not responsible for delays due to the postal service.
We do offer the ability to pay your rent bi-weekly thru an app called Flex- please check out their website for more info:
Payments are to be made online using your tenant portal on our website. Payment can also be made by personal check, money order, or bank check until the 5th of the month. We do not accept cash nor do we accept in person payments.
We are looking not for a specific credit score but an overall credit history, especially in the last 2 years. If you have judgments, liens, non-payment of rent, or evictions, or if you have a history of 30/60/90 day late payments or late payment of rent, please don’t waste your time or our time. Medical and Student loan payments do NOT reflect badly, but if you can’t pay your rent or bills where you are, odds are we aren’t going to rent to you.
If you MUST pay by check or money order, please make your payment out to Your Home Triad Property Management and send your payment to:
Your Home Triad Property Management
PO Box 8697
Greensboro NC 27419
Please call or email if you need to make other arrangements.
NC General Statute 42-42 requires all repair requests to be in writing unless it is an emergency. We ask that you sign in to your Tenant Portal and put in a repair request. Emergency requests are to be placed by calling our office and pressing 6 to reach the agent on duty.
We accept Section 8 Vouchers on a case-by-case basis. Any property can be a Section 8 approved property with an inspection but if we know one of our homes will accept Sec 8 or has in the past we will most certainly put that in the remarks. Remember, make your arrangements with the local housing authority first- if you are transferring in from another town or have not yet been accepted by the program, please check with GHA, WSHA, or HPHA.
We do accept pets with an additional $250 refundable pet deposit but only if the owner allows us to. Be prepared to submit info with your Findigs application about your animal, including but not limited to vet records, vaccinations, letters from previous landlords, etc.
Weight limit is 50 pounds TOTAL Anything above and beyond requires special permission and may require additional deposit. Also, we may have to get approval from the owner about your specific breed.
In addition, some owners may allow cats but no dogs and vice versa. That being said, we love pets and will work with responsible pet owners as much as we can
Lockout requests are a $50 charge and are done based on the schedule of the staff. Especially if you are calling after hours or on weekends. We may not be able to accommodate you immediately.
We will do a market analysis of the area around your unit to make sure it is priced correctly and competitively. A month of rent missed due to a property being priced too high is money you will never see.
We can analyze your property and recommend what repairs/upgrades you should do to maximize your profits and attract the best renters. We have a full list of vendors who can get your home ready in the shortest possible time.
We use a variety of different marketing techniques to get your home in front of the most people, including Triad MLS, Zillow, Trulia, Hotpads, Google, Bing, Realtor.com, Zumper, and Facebook Marketplace. And, if applicable and necessary, a good old-fashioned yard sign.
All prospective tenants are escorted through your home by a member of our staff. Vacant homes have lockbox access so that any licensed Realtor can make an appointment to show just as if it was on the market to sell. We do not check out keys, and we do not allow self-guided tours.
Absolutely- all prospective tenants must fill out an application and we perform a screening process that includes a nationwide criminal background check, employment verification, credit check, rental history, and a summary ejectment judgment search.
We handle all of the required documents, including leases, maintenance addendum, pet addendum (if applicable), and inspection forms. Our leases are prepared and approved by the NC Bar Association and the NC Real Estate Commission.
Every tenant pays a security deposit, regardless of credit. This helps protect you in case of default or damage. We hold all deposits in a trust account in accordance with NC General Statutes.
Prior to giving possession to a new tenant, your home is inspected to confirm it is ready for occupancy. We also photograph and video your home in case of any issues. Your home is also inspected semi-annually as a condition of lease renewal. Condition reports will be shared with owners. At the end of the lease, a final inspection will be performed to ensure there are no issues that require payment by the tenant.
We have relationships with professional contractors and vendors in the area to make sure your property receives the best maintenance for the price. We also provide 24-hour emergency service for all of our properties and all of our tenants receive have access to our website to provide non-emergency repair requests.
We do not charge for maintenance- our vendors do. Our company does not have onsite maintenance, as we see it as a conflict of interest. Each vendor is an independent contractor and we do not charge any “override” or “up” charges- you get a copy of the receipt that we pay on your behalf and you pay what is charged- no markup. So you pay what they charge. We do, however, try to get the best possible pricing from our vendors.
We provide a secure online portal for each tenant to pay their rent online. We encourage all tenants to use this convenient payment form as it is the most secure and fastest. We do also accept payment by mail and payments at local Wal-Marts.
Reliable and accurate accounting is a must for your investment property. Monthly statements are provided each month for each owner thru their online Owner Portal, available 24 hours a day. Owners have access to view property statements, work orders, tenant notes, and invoices specific to your property. Owners are notified when their monthly statements are available for viewing, usually by the middle of each month.
Depending on when rent is received and in what format, your disbursement is usually processed and sent out thru direct deposit by the middle of the month. Checks received do have to be held for a minimum time to insure they clear before disbursement. Online payments clear faster so they tend to be processed sooner.
Unfortunately, it does happen: for a variety of reasons, tenants sometimes are not able to pay and we may have to initiate the Summary Ejectment process. If the tenant has gone thru our screening process, we will happily handle all filings and court appearances on your behalf to remove the tenant and protect your investment in accordance with all NC laws.
Our tenants are encouraged to contact us with any issues but we discourage direct contact with the tenants by the owner. Tenants who have owner contact information often go around the required written notice for repairs and may call you in the middle of the night for emergencies.
We do work hard to make our tenants happy, and we have many who have been renting from us for many years. Keeping long-term tenants is most beneficial to your bottom line. Unfortunately, tenants do move, and upon receiving or giving 30-day written notice (as required by the lease), we will inspect the property and begin marketing before the unit is empty. This is, of course, contingent on the state and cleanliness of the property. We often have properties rented by new tenants before the old tenants have even moved out. Once the tenant has vacated, we do a thorough move-out inspection with photos and disburse the tenant deposit once any late charges or damages have been charged in accordance with NC General Statute. We can then make your property market ready as quickly as possible to reduce vacancy.
Our fees are as follows: There is a $99 startup fee (The startup fee is a one time charge), due before we begin marketing your property. We charge no additional startup fees, no repair escrow setups, no month’s rent up front or anything else. Then once your home is rented, we charge ½ the 1st month’s rent and 10% each following month. Every time we “turn over” a home (i.e. it becomes vacant and we get a new renter) the ½ month’s rent is charged. There is no charge for renewals- if they stay 10 years, it’s still just 10% per month. You are only charged the 1/2 month’s rent when the tenant vacates and we put in a new one.
If a repair is called for, and it’s less than $250, we won’t even bother you with it. We will have one of our vendors take care of it and subtract it from the next month’s disbursement. You’ll get a copy of the bill if you need it for your records. If a repair is more than $250 or is a major repair, you will be notified so that you can make a decision about the repair before it is done.
Do you have any questions? Give us a call at 336-298-8289 so we can help!