Frequently Asked Questions for Tenants


Why does no one answer the phone when I call? Where can I find information on properties for rent? How do I see one of your available properties? Do I have to get Renters Insurance? Why? What about utilities? Who must complete an application? How much is your application fee? What if I am a student or my income does not sufficient to rent a property? Can I still qualify with a Co-Signer? What is your income requirement? In addition to my application what other documents do you require? What factors do you consider in evaluating my application? What if I have an eviction on my record? What if there are multiple applications for a property? How long does it take you to process my application? After I am approved, what next? What payments must be made before moving in? I need to move now! How soon before I can move in? How long is your lease? Can I just stay on a month to month lease? Can I get a copy of the lease before I apply? As a tenant, what are my responsibilities? Do you charge a security deposit? Where does my deposit go? When is my rent due? What are acceptable forms of payment of my rent? What kind of credit do you need to have? How do I pay my rent? I have repairs that need to be done! Do you Accept Section 8 Vouchers? Do You Accept Pets? Why does no one answer the phone when I call? We receive a good deal of phone calls every day. Many of which take a considerable amount of time so that we can give our full attention to the person calling. Because of that, you may call multiple times and not get a person on the line- we’re on the line helping another customer. Please feel free to leave a message and we’ll call you back just as soon as we are able. If you do not leave a message, we cannot call you back. If you do not have your voicemail set up, we will not be calling you multiple times to reach you. Please remember that we have invested a good deal of time and money on our website where we have attempted to answer as many questions as possible on our Frequently Asked Questions pages and we have owner and tenant portals where you can print reports, pay rent, and put in repair requests. And you can browse all of our available listings as well. Where can I find information on properties for rent? The website you are on has information on each property we have available. Click here to view our available homes. How do I see one of your available properties? To see one of our properties, you will need to request an appointment by filling out this form. Our associate will get in touch with you to schedule your showing by text. Keep in mind that right now in the midst of the COVID19 Pandemic, we may not be showing in person but instead an associate may send you a virtual tour of the home. Do I have to get Renters Insurance? Why? Yes. Each of our residents will be required to have their own renters insurance for any belongings located or stored on one of our properties. Our owners have insurance for their properties but it does not cover tenant belongings in any way, so if anything catastrophic happens, you will not be covered. What about utilities? Unless covered in the terms of your lease, each tenant is required to turn on and pay for their own utilities. Please refer to our Community Links page for contact information for your unit. Per the terms of the lease, the tenant is responsible and owners will turn off their utilities at their discretion once a tenant has taken possession. Who must complete an application? Each adult planning to occupy the property must fill out an application. If there are adult dependents (student, etc.) we may ask for additional documentation. How much is your application fee? Please view our Apply for a Home page for information on applying for a home. What if I am a student or my income does not sufficient to rent a property? Can I still qualify with a Co-Signer? If you are a student and will be receiving financial aid, we will try to work with you until your financial aid check comes in, but you will have to pay the entire semester at that time. If you do not qualify, your parent may apply and rent the home with you as resident. Or you may pay rent in advance. If you need a co-signer, we will only accept co-signers who are residents of Guilford County. No, we will not accept co-signers from any other location. No, we will not make an exception for you. What is your income requirement? You will need to make 3 times the monthly rent. And your income will need to be verifiable. In addition to my application what other documents do you require? • Valid government issued identification (driver’s license) • One month of pay stubs or other verification of your income • Proof of proper immigration status, if not a US citizen • Non-refundable application fee in the form of credit card, check or money order No application will be processed until it is complete, including all documents and authorization forms. Additionally, no application is complete without payment in full of all application fees due. Please visit our Apply for a Home page for more info on the application process. What factors do you consider in evaluating my application? You will need to have filled out an application, which will include a credit check and a nationwide background check. We will also verify your employment and verify your rental history with your two most recent landlords. What if I have an eviction on my record? Unfortunately, if you have an eviction or anything related to a rental judgment on your credit, we will not be able to rent to you. What if there are multiple applications for a property? We process applications on a first come, first served basis. Each one is time stamped so we know what day and time it was completed. Any additional applications will be processed in order as they come in- if the first is not accepted, we move to the second, and then the third, and so on. If you have completed an application and someone was ahead of you, your credit card will be refunded in a few days depending on your bank. It can take up to two weeks for you to receive a credit. How long does it take you to process my application? Typically, we can fully process your completed application within 2 business days. However, be advised that we cannot control the response time of your references/landlords and we do not control the mail. So we suggest you give anyone who we have to contact a heads up that we’ll be getting in touch in order to expedite the process. After I am approved, what next? If you are approved for a home, you will receive a welcome letter, a lease, and all accompanying documents by email thru Docusign for you to digitally sign. You will then have 48 hours to sign the lease and pay your security deposit to secure your home. We only accept online payments for these items and those instructions will be contained in the email with your lease. What payments must be made before moving in? You are responsible for paying the security deposit within 48 hours of application acceptance. You will pay your first month’s or pro-rated rent before taking possession of your new home. I need to move now! How soon before I can move in? If the home is ready for move in, usually within 48 hours. If it is in the middle of a turn over, the home may need repairs/cleaning/etc. prior to move in so try to plan accordingly. We will have your home ready as soon as possible. How long is your lease? Typically, our lease is for one year- no more, no less. We cannot guarantee anything after the initial term but most people are offered the option to renew at the end of the first term. At the end of each term, you will be required to sign a new 1 year lease- we do not offer month to month tenancies. Can I just stay on a month to month lease? No, we do not allow month to month leases. Can I get a copy of the lease before I apply? Some samples of the lease documents you may be signing are available here: Residential Rental Contract Lead Based Paint Disclosure Assitance Animal Addendum Move In Inspection Form Pet Addendum Maintenance Addendum Military Status Addendum As a tenant, what are my responsibilities? Typically tenants are responsible for the following: • Securing all utilities for home, unless otherwise provided • Lawn care, unless otherwise provided • Changing the furnace/air conditioning filters regularly • Minor repairs to your home, including, but not limited to, replacing light bulbs and clogged drains • Changing the smoke and carbon monoxide detector batteries during tenancy • Pest control • Complying with all Homeowner Association Rules • Following the terms of your lease. View a sample lease here. You may also view a copy of the Maintenance Addendum for more information on what you may be responsible for. Do you charge a security deposit? Yes we do. It can be paid online and you will receive instructions with your lease documents. Security deposit and monthly rent must be paid prior to move in. If you have a pet, there is a $250 refundable pet deposit that will also be required. Where does my deposit go? Security deposits are held in our trust account at BB & T in accordance with NC General Statute 42, Article 6- Tenant Security Deposit Act. When is my rent due? Rent payments are due on the 1st of the month. Any payment received after midnight on the 5th of the month will be considered late and will be charged a late fee equal to 5% of the total rent. Any rental payments received after the 5th of the month must be in the form of certified check or money order. If you mail your payment, it must be mailed early enough to be received in our office by the 5th of the month. We are not responsible for delays due to the postal service. What are acceptable forms of payment of my rent? Payments are to be made online using your tenant portal on our website. Payment can also be made by personal check, money order or bank check until the 5th of the month. We do not accept cash. What kind of credit do you need to have? We are looking not for a specific credit score but an overall credit history, especially in the last 2 years.  If you have judgments, liens, non-payment of rent or evictions, or if you have a history of 30/60/90 day late payments or late payment of rent, please don’t waste your time or our time.  Medical and Student loan payments do NOT reflect badly, but if you can’t pay your rent or bills where you are, odds are we aren’t going to rent to you. How do I pay my rent? Please pay your rent online by clicking here and signing into your tenant portal. If you MUST pay by check or money order, please make your payment out to Your Home Triad Property Management and send your payment to: PO Box 8697, Greensboro NC 27419. Please call or email if you need to make other arrangements. I have repairs that need to be done! NC General Statute 42-42 requires all repair requests to be in writing unless it is an emergency.  We ask that you sign in to your Tenant Portal and put in a repair request. Emergency requests are to be placed by calling our office and pressing 6 to reach the agent on duty. Do you Accept Section 8 Vouchers? We accept Section 8 Vouchers on a case by case basis. Any property can be a Section 8 approved property with an inspection but if we know one of our homes will accept Sec 8 or has in the past we will most certainly put that in the remarks. Remember, make your arrangements with the local housing authority first- if you are transferring in from another town or have not yet been accepted by the program, please check with GHA, WSHA, or HPHA.  Do You Accept Pets? We do accept pets with an additional $250 refundable pet deposit but only if the owner allows us to.  Weight limit is 50 pounds TOTAL and be prepared to email us a photo of you and your pet, letters of recommendation from previous landlords, vaccination/vet records, etc.  Also we may have to get approval from the owner about your specific breed.  In addition, some owners may allow cats but no dogs and vice versa. That being said, we love pets and will work with responsible pet owners as much as we can.