Frequently Asked Questions for Owners

At Your Home Triad Property Management, we want to help you maintain your property and maximize your investment, but we also believe in relationships- we want your property management experience to be a positive one and one that continues with us for many years. We promise to put our years of experience to work for you so that you make us your top choice for property management.

Can you help me price my home for rent?

Can you help me get my home ready?

How do you market properties?

Do you check out keys to properties?

Do you have an application process?

What about the paperwork?

How do you handle security deposits?

Do you inspect properties?

Do you provide maintenance?

What does your maintenance cost?

What payments do you accept?

What accounting do you provide?

When can I expect my payment?

What if my tenant stops paying?

Can I talk to my tenant?

What happens when the lease ends?

How much do your services cost?

How do I pay for repairs?


Can you help me price my home for rent?

We will do a market analysis of the area around your unit to make sure it is price correctly and competitively. A month of rent missed due to a property being priced too high is money you will never see.

Can you help me get my home ready?

We can analyze your property and recommend what repairs/upgrades you should do to maximize your profits and attract the best renters. We have a full list of vendors who can get your home ready in the shortest possible time.

How do you market properties?

We use a variety of different marketing techniques to get your home in front of the most people, including Triad MLS, Zillow, Trulia, Hotpads, Google, Bing, Realtor.com, Zumper, and Facebook Marketplace. And, if applicable and necessary, a good old fashioned yard sign.

Do you check out keys to properties?

All prospective tenants are escorted through your home by a member of our staff. Vacant homes have lockbox access so that any licensed Realtor can make an appointment to show just as if it was on the market to sell. We do not check out keys, and we do not allow self-guided tours.

Do you have an application process?

Absolutely- all prospective tenants must fill out an application and we perform a screening process which includes a nationwide criminal background check, employment verification, credit check, rental history, and a summary ejectment judgment search.

What about the paperwork?

We handle all of the required documents, including leases, maintenance addendum, pet addendum (if applicable) and inspection forms. Our leases are prepared and approved by the NC Bar Association and the NC Real Estate Commission.

How do you handle security deposits?

Every tenant pays a security deposit, regardless of credit. This helps protect you in case of default or damage. We hold all deposits in a trust account in accordance with NC General Statutes.

Do you inspect properties?

Prior to giving possession to a new tenant, your home is inspected to confirm it is ready for occupancy. We also photograph and video your home in case of any issues. Your home is also inspected semi-annually as a condition of lease renewal. Condition reports will be shared with owners. At the end of the lease a final inspection will be performed to ensure there are no issues that require payment by the tenant.

Do you provide maintenance?

We have relationships with professional contractors and vendors in the area to make sure your property receive the best maintenance for the price. We also provide 24 hour emergency service for all of our properties and all of our tenants receive have access our website to provide non-emergency repair requests.

What does your maintenance cost?

We do not charge for maintenance- our vendors do. Our company does not have onsite maintenance, as we see it as a conflict of interest. Each vendor is an independent contractor and we do not charge any “override” or “up” charges- you get a copy of the receipt that we pay on your behalf and you pay what is charged- no mark up. So you pay what they charge. We do, however, try to get the best possible pricing from our vendors.

What payments do you accept?

We provide a secure online portal for each tenant for them to pay their rent online. We encourage all tenants to use this convenient payment form as it is the most secure and fastest. We do also accept payment by mail and payments at local Wal-Marts.

What accounting do you provide?

Reliable and accurate accounting is a must for your investment property. Monthly statements are provided each month for each owner thru their online Owner Portal, available 24 hours a day. Owners have access to view property statements, work orders, tenant notes and invoices specific to your property. Owners are notified when their monthly statements are available for viewing, usually by the middle of each month.

When can I expect my payment?

Depending on when rent is received and in what format, your disbursement is usually process and sent out thru direct deposit by the middle of the month. Checks received do have to be held for a minimum time to insure they clear before disbursement. Online payments clear faster so they tend to be processed sooner.

What if my tenant stops paying?

Unfortunately, it does happen: for a variety of reasons, tenants sometimes are not able to pay and we may have to initiate the Summary Ejectment process. If the tenant has gone thru our screen process, we will happily handle all filings and court appearances on your behalf to remove the tenant and protect your investment in accordance with all NC laws.

Can I talk to my tenant?

Our tenants are encouraged to contact us with any issues but we discourage direct contact with the tenants by the owner. Tenants who have owner contact information often go around the required written notice for repairs and may call you in the middle of the night for emergencies.

What happens when the lease ends?

We do work hard to make our tenants happy, and we have many who have been renting from us for many years. Keeping long term tenants is most beneficial to your bottom line. Unfortunately, tenants do move, and upon receiving or giving 30 day written notice (as required by the lease), we will inspect the property and begin marketing before the unit is empty. This is, of course, contingent on the state and cleanliness of the property. We often have properties rented by new tenants before the old tenants have even moved out. Once the tenant has vacated, we do a thorough move out inspection with photos and disburse the tenant deposit once any late charges or damages have been charged in accordance with NC General Statute. We can then make your property market ready as quickly as possible to reduce vacancy.

< How much do your services cost?

Our fees are as follows:  There is a $99 startup fee (The startup fee is a one time charge), due before we begin marketing your property.  We charge no additional startup fees, no repair escrow setups, no month’s rent up front or anything else.  Then once your home is rented, we charge ½ the 1st month’s rent and 8% each following month.  Every time we “turn over” a home (i.e. it becomes vacant and we get a new renter) the ½ month’s rent is charged.  There is no charge for renewals- if they stay 10 years, it’s still just 8% per month. You are only charged the 1/2 month’s rent when the tenant vacates and we put in a new one.

How do I pay for repairs?

If a repair is called for, and it’s less than $250, we won’t even bother you with it.  We will have one of our vendors take care of it and subtract it from the next month’s disbursement.  You’ll get a copy of the bill if you need it for your records.  If a repair is more than $250 or is a major repair, you will be notified so that you can make a decision about the repair before it is done.